Read before using the website: These terms describe general use of Gen1service.com. Any separate quotation, invoice, booking confirmation or written service warranty may add service-specific details and should be read alongside these terms.
1. About Gen1service
Gen1service.com is an independent online service platform providing information and enquiry channels for home appliance services. It is not an appliance manufacturer. Unless a specific, verifiable authorization is expressly stated, Gen1service is not an authorized service centre or representative of any appliance brand and does not claim endorsement by a manufacturer.
2. Acceptance and Website Use
By accessing the website, you agree to use it lawfully and not to misuse its forms, content, contact channels or technical systems. If you do not agree with these terms, discontinue use of the website. Mandatory rights under applicable law remain unaffected.
3. Enquiries and Bookings
Submitting an enquiry does not automatically create a confirmed appointment or guarantee a technician, repair outcome, time slot or part. A booking should be treated as confirmed only when confirmation is communicated through the applicable process. Customers should provide accurate contact, location and appliance details.
4. Estimates, Charges and Approval
Prices or estimates shown online may be indicative and may depend on inspection, fault, parts, labour, location and applicable taxes or disclosed charges. The service provider should explain the scope and applicable charges before paid work begins. Customers may ask questions and should approve the work before it proceeds. Any material change in scope or cost should be communicated for approval, subject to applicable law.
5. Service Provider and Service-Specific Terms
The arrangement and identity of the person or business performing a particular service should be confirmed for that booking. The service provider's invoice, quotation, written warranty and booking confirmation may specify service-specific details. These terms do not replace a separate written commitment made for a particular service.
6. Parts, Warranty, Cancellations and Refunds
Parts availability and compatibility vary. Customers should confirm the description and condition of a proposed replacement part before installation. Any repair warranty is limited to the terms actually offered for that service and is not automatically the manufacturer's product warranty.
Applicable cancellation, visit-fee, refund, rescheduling and warranty conditions should be disclosed by the relevant service provider before the customer commits to paid work. Nothing in these terms removes a refund, remedy or consumer right required by applicable law.
7. Independent Brand Status and Intellectual Property
Brand names, logos, product images and trademarks belong to their respective owners. They may be used only with an appropriate lawful basis, including for accurate identification where permitted. Their appearance on the website does not imply manufacturer ownership, authorization, partnership or endorsement. Do not reproduce website content or third-party materials without permission or another lawful basis.
8. Content Concerns and Takedown Requests
If you believe a page contains infringing or misleading material, email gen1servicecenter@gmail.com. Include the exact URL, identify the material, explain the basis for the concern and provide contact details for follow-up. We may request additional information to assess a notice. We will review credible reports and take appropriate corrective action where warranted; a notice alone does not establish the validity of a claim.
9. Prohibited Use
You must not use the website to submit false or misleading information, impersonate another person or business, interfere with the website's operation, attempt unauthorized access, distribute malicious code, scrape or copy content unlawfully, or harass service staff or other users.
10. Third-Party Websites and Tools
The website may link to third-party services such as messaging platforms, form providers, hosting tools, maps or external websites. Their services are governed by their own terms and privacy policies. We do not control all third-party systems or guarantee their uninterrupted availability.
11. Website Accuracy and Availability
We aim to maintain useful and accurate content but do not guarantee that every page is always current, error-free or available without interruption. Website information does not replace an inspection, confirmed quotation, invoice or written warranty. We may update, correct or remove content when appropriate.
12. Liability and Consumer Rights
To the extent permitted by applicable law, the website is provided for general information and enquiry purposes. Nothing in these terms excludes or limits liability, remedies, consumer protections or other rights that cannot legally be excluded or limited. Each party remains responsible for its obligations under applicable law and any valid service-specific agreement.
13. Privacy
Use of personal information is described in our Privacy Policy. Please do not submit passwords, OTPs, payment PINs or unnecessary sensitive information through website enquiries.
14. Changes to These Terms
We may revise these terms as website features, service arrangements or applicable requirements change. The latest version will be published on this page. Changes do not remove rights that apply under mandatory law.
15. Governing Law and Contact
These terms are intended to be interpreted in accordance with applicable laws of India, subject to mandatory consumer protections and the jurisdiction of competent authorities and courts. For questions, contact gen1servicecenter@gmail.com or call.