1. Scope of This Policy
This policy explains the general approach to cancellation and refund enquiries submitted through Gen1service.com. The applicable terms may depend on the service provider, the appointment confirmation, the work already performed and the payment terms disclosed to you. If a specific written confirmation states different applicable terms, review that confirmation carefully.
2. Cancelling an Appointment
If you need to cancel a requested or confirmed visit, contact the service team as early as possible using the contact details provided for your booking. Include your name, appointment date and the contact number used to make the request. An enquiry or unconfirmed request may be closed without a visit.
3. Rescheduling
You may request a different appointment time by contacting the team. A new time is subject to availability and is not confirmed until communicated to you. Please provide reasonable notice so that scheduling can be updated.
4. Inspection and Visit Charges
Inspection, diagnostic, visit, labour or other charges may apply if they were disclosed and accepted before the service. Where a technician has already travelled, inspected the appliance or performed work, the refund amount may depend on the agreed terms and the service actually provided. Ask for a breakdown if any charge is unclear.
5. Refund Eligibility
Refunds are reviewed case by case against the payment record, appointment confirmation and applicable terms. A refund is not guaranteed merely because an appointment was requested or later cancelled. Where a refund is approved, the amount and expected processing time will be communicated to you. Bank or payment-provider processing may take additional time.
6. Incorrect Charges or Service Concerns
If you believe you were charged incorrectly, contact us with the date, amount, payment reference if available and a description of the issue. Do not send card PINs, passwords, OTPs or full payment credentials. We may request reasonable information needed to identify the transaction.
7. Parts and Completed Repairs
Refund or replacement requests relating to parts or completed repair work depend on the terms disclosed for that service, the condition of the part, supplier terms and any expressly provided warranty. Please retain receipts, estimates and service records. Statutory consumer rights remain unaffected by this policy.
8. How to Request a Refund or Cancellation
Email gen1servicecenter@gmail.com with the subject “Cancellation or Refund Request”. Include your name, appointment details, relevant dates and a concise explanation. We aim to review complete requests and respond within a reasonable time.
9. Policy Updates
This policy may be updated to reflect changes in service processes or applicable requirements. The version published on this page applies subject to any specific terms agreed for an individual service and applicable law.