Who we are: Gen1service.com is an independent online service platform that helps customers explore and enquire about home appliance services. We are not a manufacturer and do not claim affiliation with or endorsement by appliance brands unless a specific authorization is expressly verified.
Gen1service.com was created to make it easier for households to find information about home appliance service options. Through our website, customers can explore service categories such as air conditioners, refrigerators, washing machines, LED/LCD televisions, microwaves, kitchen chimneys, kitchen hobs, CCTV cameras and laptops/computers. Service availability depends on location, appointment scheduling and the particular request.
Our Purpose
Our purpose is to make service enquiries clearer and more convenient. We aim to provide understandable service information, a straightforward way to contact us and transparent communication about the next steps. A website enquiry is not itself a confirmed booking; customers should wait for explicit confirmation and clarify the scope and charges before approving paid work.
What We Do
Explore common household appliance service options through our website.
Contact us with questions, feedback, complaints or service-related requests.
Customers should confirm provider identity, availability, prices and service terms before proceeding.
Manufacturer names are used only for identification where appropriate and do not imply endorsement.
Our Independent Status
Gen1service.com is an independent service platform. Unless a specific, verifiable authorization is expressly stated, we are not owned by, operated by, sponsored by or an authorized service centre of any appliance manufacturer. All third-party brand names and trademarks belong to their respective owners. Customers who specifically need manufacturer-authorized or warranty service should confirm the provider’s authorization directly with the manufacturer.
Our Approach
- Clear communication: We encourage customers to ask questions and understand the proposed service before approving work.
- Practical information: Website content is intended to help customers understand service categories and enquiry steps, not replace an in-person diagnosis.
- Respect for customer information: Please provide only information needed to respond to your request and avoid sending passwords, OTPs or payment PINs.
- Responsible content: If you believe a page contains inaccurate or infringing material, contact us with the exact URL so it can be reviewed.
Meet Our Founding Team
Gen1service is represented by a founding team with responsibilities across leadership, technology and operations.
CEO & Co-Founder
Gourav Kumar
Gourav is part of the founding team and helps guide the platform’s overall direction and customer-focused service experience.
View Gourav Kumar’s profile →
CPTO & Co-Founder
Ravi Kumar
Ravi is part of the founding team, focusing on the platform’s technology and product experience.
COO & Co-Founder
Vishant Kumar
Vishant is part of the founding team, focusing on operational coordination and service processes.
Service Areas and Availability
The website lists service information for locations in Delhi NCR and Uttar Pradesh, including Delhi, Noida, Greater Noida, Ghaziabad, Meerut, Muzaffarnagar, Khatauli, Gurgaon, Faridabad and Roorkee-Haridwar. Listing a location does not guarantee coverage at every address or immediate availability. Please confirm the service area and appointment before relying on a visit time.
Contact Gen1service
For service enquiries, customer support, feedback, complaints or website-content concerns, email gen1servicecenter@gmail.com. You can also use our Contact Us page.